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MC 2-1-1 Receives 10,000th Call
“In these lean times, it’s important that people have one number they can call to find the help they need,” said Ronn Rygg, Director of 2-1-1 Monterey County. “We’re very pleased that the community sees 2-1-1 as a valuable resource and using it.”
2-1-1 acts as centralized clearinghouse that connects people with health and human services. Based on current usage, 2-1-1 expects to have handled 12,000 calls by Feb. 10, 2010. Since it’s inauguration, the service has provided referrals to a wide variety of services. First-time users made up the majority of callers. Most learned about 2-1-1 from local non-profits and government agencies.
“Often people require more than one type of assistance and service providers find it’s most efficient to have their clients call 2-1-1 directly to get the most current information to meet their needs,” said Rygg. “2-1-1 unburdens service providers from having to track down information outside their expertise and keep that information continuously updated.”
In addition, 2-1-1 centralizes the collection of data and is helping to identify unmet needs by capturing requests for which there is no appropriate referral. In times of disaster 2-1-1 relieves the burden on 9-1-1 by providing people with vital information about evacuation sites, temporary shelters, road closures, etc. It’s fast, free, confidential and available in more than 170 languages 24 hours a day.
A service of United Way Monterey County, 2-1-1 is sponsored by Community Foundation for Monterey County, Driscoll’s Berries, First 5 Monterey County, Monterey County Department of Social and Employment Services, Monterey County Health Department, Monterey Peninsula Foundation and Monterey Salinas Transit.
Written by M. Fatima Dias, Director of Marketing and Communications, United Way Monterey County