Operations Committee

2-1-1 Operations Committee Members

The 2-1-1 Operations Committee oversees the operational aspects of 2-1-1, including the call center contract, website development, and evaluation processes.  It monitors call volume, caller demographics, accessibility standards, and criteria for inclusion in the database.  Members include:

Mary Adams
President and CEO, United Way Monterey County

Katy Castagna
Vice President of Programs, United Way Monterey County

Robin Cauntay
Senior Libraian, Monterey County Free Libraries

Pam Itani
Information and Assistance Manager, Alliance on Aging

Susan  A. McNelley, RN, PHN, MA
Editor, SAM’s WORK

Elsa Quezada
Executive Director, Central Coast for Independent Living

Olivia Quezada
Independent Living Program Manager, Central Coast for Independent Living

Francine Rodd
Executive Director, First Five Monterey County

Ronn Rygg
Director 2-1-1, United Way Monterey County

Robert Tanaguchi
Branch Director, Family and Children Services, Monterey County Deptartment of Social and Employment Services

Barbara Verba
Branch Director, CalWORKS, Monterey County Department of Social and Employment Services

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